All orders placed on psikeart.com are shipped to our customers via courier. There are a few important points to note when the courier delivers your order.

How should I receive the courier package?

As the courier company is racing against time, they want to deliver the product and leave immediately, but there is a sensitive issue. You should not sign the courier form before receiving your courier package. Before signing the courier receipt, please check whether the box containing your product is damaged due to transport. If the box is damaged for any reason, return your box to the courier representative for a report to be filed without signing any delivery documents. We will send you new products immediately. Psikeart.com is not responsible for any damage or missing items inside the package if a damaged box is accepted.

Is there any deformation in the delivered package?

If you suspect that the package delivered by the courier company is deformed or that the product inside may be damaged, open the package in the presence of the courier and check the physical condition of your order before signing the delivery form. If you do not see any problems, sign the delivery form. If you believe that any of the products inside the box have been damaged in any way, do not accept delivery of the products and request a shipping damage report from the courier. (Please do not accept delivery of products for which a report has been filed. The products must be returned to imagaza.net.) Products for which a report has been filed will be replaced and re-shipped to you.

Defective, dented, broken, or damaged delivery.

The courier company’s responsibility is to provide secure transportation for your purchase from psikeart.com and deliver it safely to the correct recipient. If the product is damaged, you can go to the courier branch and file a report. Once the product reaches us with the report you filed, your exchange will be processed immediately.